FAQ

FAQ

Waterproof case

Q1:

I see this product has a lifetime warranty but does it provide warranty for the phone inside if the product fails?

A1:

We provide the lifte warranty for the cases only. It’s hard to identify the leakage damage is caused by the waterproof case or not. So we suggest that before you put your phone into the case, you must take waterproof test with tissue to make sure if it’s 100% waterproof.
 

Q2:

Can you fit more than just a phone in here? For example could you put cash, ID and other belongings in along with the phone?

A2

Yes! You can put credit cards, cash, ID and maybe a key or 2. It depends on the size of your device. I have the iPhone 6 plus and I would have my cash, ID or other belongings inside the case.
 

Q3:

Is the case really waterproof?

A3:

We have IPX8 professional certification and we are extremely positive about what we have produced. There is a waterproof test video on a popular Youtube channel:

We are honored to be selected and we did performed well and survived till the end.
In order to ensure it’s 100% safe, we suggest that you must follow the instructions and test it with tissue before you use it. Thank you for contacting us. Have a nice day! 🙂

 

Q4:

Does this waterproof case have warranty? If it does, how long?

A4:

Absolutely yes! You are covered with our premium lifetime warranty service to protect your investment. Please read our warranty card to enjoy our service.

Phone ring

Q1:

What is the lifetime warranty conditions/restrictions/claims/shipping costs?

A1:

YOSH provide unconditional lifetime warranty to every customers.:)
 

 

Q2:

Has anyone’s screen cracked because of the yosh ring? Driving w/ phone in back pocket as usual. Pressure of ring could have caused it.

A2

I would say, yes. It might happen, because all of the pressure is coming from center, that’s the weakest spot.
 

Q3:

Is it easy to take down from my phone without separating the back of my phone from the rest of it?

A3:

It’s easy to take it down from your phone, but do not use brute force. Instead you can peeled it off from the plate’s corners carefully, which is demonstrated in the pictures in our product instruction.

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